M & S Home Appliance LLC

2075 S Factor Ave, Yuma, AZ 85365, USA

About M & S Home Appliance LLC

3.9 / 5

from reviews

    actuallythedog
    -
    May 27, 2022

    Waited three weeks for MS Home appliance. Only for them to say we cannot touch your dishwasher. The dishwasher needs to be pulled out before we can touch it. I wish they would of offered this piece of advice when I called them to schedule a warranty service repair. MS was assigned to me. I did not chose them. Very unprofessional. I was told I would have to reschedule. Now granted I was not home at the time of service. I did call the technician and asked if he could come back and look at it. He left 5 minutes prior to me getting to my house. The service technician told me I would have to call MS and reschedule. Understanding this I called to reschedule. Interesting enough I was told that I was rude to their technician. That was a surprise. Could not be further from the truth. I guess asking questions is rude. Further more they refuse to complete service or touch the dishwasher. Epic customer service failure. Based upon my experience I would not call or use this company ever. A waste of time to come to my house and say whelp I cannot touch it. No apologies, nothing.

    Robert Feiock
    -
    October 19, 2023

    Most DISPICABLE UNPROFESSIONAL Lying people ever dealt with in my lifetime. Been dealing with them for over 4 months to get a 1 year old washer repaired.. WORST UNPROFESSIONAL customer service i have ever seen in my life.. STAY as far away from them as you can get if you're looking for repair service.. WOULD NOT recommend them to anyone no matter how desperate you might be for service work !!!

    Hippy
    -
    June 02, 2023

    HORRIBLE CUSTOMER SERVICE!!! We called M&S out last year to diagnose and repair our Subzero refrigerator. We were charged a hefty non refundable fee to book the appointment. They came out and the tech was pleasant. They diagnosed the problem and since the refrigerator was still under warranty, they advised us to contact sub zero to see if the parts would be covered. To our pleasant surprise sub zero covered the cost of all the parts and promptly sent them out. Once M&S received them, they returned and charged us another few hundred dollars to install the part. Fast forward a year later….we called M &S again but this time for a freezer issue at which time I was informed that the owner refused to ever work with us again “because the last time they came out, sub-zero covered the cost of our parts”. I was flabbergasted and could not believe what I was hearing. We are new to the area of Yuma/Somerton and so far everyone out here has been extremely helpful and pleasant to work with until we ran across M & S. I would steer as far away from them as possible due to horrible customer service, delays of weeks to a month to get to you, pre deposits that are high and not credited toward work done by them as well as the shady work habits and attempts to rob people. It’s really sad that a company would not be elated for their customer to get their parts covered, especially after they were the ones who advised us to go that route and when we are still paying very inflated service charges. VERY DISAPPOINTING and I will be contacting Sub-zero and suggesting they be removed from their list of service providers. I hope this saves another customer from the headache, problems and delays we have endured.

    Millie B
    -
    November 25, 2023

    Awful would not fix 2 yr old frig said our fault for wiring. When new one came that repair person said he could repair. Too late already bought a new one. It cost us unnecessary expendr

    Mike
    -
    June 02, 2023

    VERY RUDE, UNPROFESSIONAL and CROOKS!!! All I can say is if you are considering them, think again! They are extremely rude, do not come in a timely manner and attempted to rip me off by trying to charge me for parts that were sent from the manufacturer free of charge because they were covered by my warranty. Also they charge $185 fee that is due before they will even put you on their books and it’s non refundable and does not get credited towards any repairs and you pay this when they come out to diagnose as well as when they come back to install the parts. Again, if you are considering using this company…..RUN!!!

    M & S Home Appliance LLC

    Our Address

    2075 S Factor Ave, Yuma, AZ 85365, USA

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